Operation Management Essay Example | Topics and Well Written Essays - 2500 words

Operation Management - Essay Example 55% were satisfied and 10% were dissatisfied. Operations management of the hotel should focus on improving the quality of service so that the proportion of dissatisfied customers is reduced. The objective of operations management is to create 99.99996% customer satisfaction. This objective is not being currently achieved by the operations management. If service quality is improved, then it will increase the room occupancy (currently at 75%) and profitability further. Table of contents: 1. Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3 2. Research Methodology†¦Ã¢â‚¬ ¦.4 3. Brief description of the specific features of the hotel which had a bearing on my analysis and were not included in the description provided†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦4 4. General Analysis of the hotel†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..5 4.1 Design†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦5 4.2 Planning in operations management of the hotel†¦Ã¢â‚¬ ¦6 4.3 Supply chain management†¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..6 4.4 Shop-floor control†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.6 4.5 Environmental best practices in the hotel†¦Ã¢â‚¬ ¦.7 4.6 Technological issues in operations management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦8 4.7 Quality management as part of operations management†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.8 4.8 Benchmarking†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..9 4.9 The use of the philosophy of ‘ lean’†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.9 4.10 Business process Re-engineering in the operations management†¦Ã¢â‚¬ ¦.11\ 5. Analysis of one area of special focus†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.13 6. ... This is followed by qualitative and quantitative analysis. There is a general analysis of the operations management of the hotel. This is followed by the analysis of the quality of service of the hotel. The aim of this study is to understand in-depth the operations management of the five star hotel and to make appropriate recommendations. 2. Research Methodology: The research methodology includes both primary and secondary research. The primary research was conducted by visiting the premises of the hotel and directly observing the operations management at the hotel. It also included a survey of about 20 guests of the hotel. The secondary research was done by delving into books, academic sources and other reports concerning the hospitality sector and operations management. The data and information collected were analyzed qualitatively and quantitatively. 3. Brief description of specific features of the hotel which have a bearing on my analysis and were not included in the description given: The areas of service quality, costs and room occupancy were not mentioned in the description provided. There was also no mention of the supplies used by the hotel. These areas have a special bearing on my analysis. A customer survey was also undertaken. The recommendations are based on this survey. 4. General Analysis of the hotel: 4.1 Design (product and facility): Product design is one of the critical issues of operations management. It is product design that determines the characteristics and features of a product and how well the product functions (Dyson, Robert G, 2000). Facility design determines the capacity, location and layout of the production or service facility (Krajewski, L.J., and L.P. Ritzman, 1993). The five star hotel is located in